FAQ & User Guide
Cafe du Chateau support
Frequently asked questions
Have a question about your Cafe du Chateau product? Start here for user guides, cleaning help, warranty support, and return information.
How do I clean Cafe du Chateau products?
Cafe du Chateau products are designed to be simple to clean and easy to return to your daily routine. For the best step-by-step instructions, please reference the user guide linked above.
How do I contact customer support?
You can reach our support team through the Contact Us page, by email, or by phone.
Phone: +1 737-270-7661
Hours: Monday through Friday, 9am–5pm CST
What should I do if I have an issue with my product?
We recommend reviewing the warranty information for your product first. If your item qualifies for a replacement under warranty, please email our support team with the details below.
- Order confirmation or order ID
- Product name or title, especially if your order included multiple items
- A brief description of the issue
- Photos of the damage or defect, if applicable
What if I need to return a product?
Please visit our Returns Information page for full details. To begin a return or exchange, contact customer support with your order number and return or exchange request.
- Email support with your order number and return or exchange details.
- Print the prepaid USPS return label provided by customer support.
- Mail back the item or items.
- Refunds or store credit will be issued after the return is received. Exchanges will ship once the original item arrives.